How can we help?

Browse answers to the most common questions. Still stuck? Open a ticket — we reply within 4 business hours.

• How do I connect Instagram?Connecting accounts
• I see "no_pages" or "no_ig_business" after connecting MetaConnecting accounts
• How do I connect TikTok and why am I asked to reconnect?Connecting accounts
• Why can't I see reach, saves, or shares for competitors?Analytics + competitors
• I just connected an account but the dashboard is emptyGetting started
• What is the Brand Kit and why should I set it up?Getting started
• How do the MENA cultural templates work?AI + content
• How do I repurpose a post to another platform?AI + content
• How does comment moderation work?Engagement
• How do I generate images, carousels and memes in the Studio?AI + content
• Can I approve or reject generated assets before using them?AI + content
• Why was my image/edit request blocked, and what safety checks run?AI + content
• How do I generate and publish a Story sequence in the Studio?AI + content
• What counts against my AI generation quota?AI + content
• Why is Reel Radar empty?Reel Radar
• How do I cancel or get a refund?Billing
• My payment failed — what now?Billing
• How do I export or delete my data?Privacy
• I found a security vulnerabilitySecurity
• How do team invitations work?Team + agency
• My scheduled post didn't publish on timePublishing
• How do I change the app language between English and Arabic?Settings
• Can the AI write in my Arabic dialect (Khaleeji, Egyptian, Levantine…)?Settings
• How do I enable push notifications?Settings
• Can I chat with the strategist on Telegram?Integrations
• What's the difference between Free, Pro, and Agency?Billing
• How fast does support reply?Support
• Is GrowhtOS down right now?Support
• How does the newsletter auto-draft work?AI + content
• How does the influencer collab board work?Engagement
• How does per-link tracking work? How do I export?Analytics + competitors
• How do lead magnets and the lead funnel work?Engagement
• What are cohort insights and is my data shared?AI + content
• How do I schedule many posts at once?Publishing
• Can I make a post repeat on a schedule?Publishing
• What is the "Generate in Studio" button on Reel Radar / Intel / Algo Radar?AI + content
• Why do some algorithm changes show an "Affects your visuals" tag?AI + content