Refund Policy
We want you to be satisfied with GrowhtOS. This policy explains when refunds are available and how to request one.
1. Free plan
GrowhtOS offers a permanent Free plan at no cost — no credit card required. Paid plans (Pro and Agency) are billed when you subscribe; we do not offer a separate trial period, so the refund terms below apply from your first charge.
2. Monthly plans
Monthly subscriptions are billed in advance for the upcoming month. You may cancel at any time from Settings → Billing; your access continues until the end of the current billing period.
If you cancel within 7 days of an initial monthly charge and have not used material amounts of paid features (e.g. fewer than 25 AI generations, no scheduled posts published), you may request a full refund by emailing billing@growhtos.com.
3. Annual plans
Annual plans are billed in advance for 12 months and reflect a discounted rate. You may cancel at any time, but no pro-rated refunds are issued for unused months. Your access continues until the end of the 12-month period.
If you cancel within 14 days of an initial annual charge, you may request a full refund.
4. Service downtime
If the Service experiences a sustained outage attributable to us (excluding third-party platform issues such as the Meta or TikTok APIs being unavailable), we will, at our discretion, issue a service credit equal to the affected portion of your subscription.
5. Chargebacks
Please contact us before initiating a chargeback. We are happy to resolve billing disputes directly. We reserve the right to suspend accounts that file chargebacks without contacting us first.
6. How to request a refund
- Email billing@growhtos.com from the address on your account.
- Include the invoice number or the date and amount of the charge.
- Briefly describe the reason for the refund.
We will respond within 3 business days. Approved refunds are returned to your original payment method via Stripe; processing typically takes 5–10 business days depending on your bank.
7. Contact
Billing: billing@growhtos.com